Frequently Asked Questions

Find answers to common questions about our service, delivery options, and ordering process.

We currently deliver across South London, covering areas including Tooting, Balham, Clapham, Wandsworth, Streatham, and Brixton. Our delivery radius extends approximately 5 miles from our location at 35 Ritherdon Road, SW17 8QD. Orders are typically delivered within 30-45 minutes during standard hours. For customers outside our regular zone, we recommend checking availability by calling +44 20 7856 3291 during business hours. We continuously evaluate demand to expand our coverage and serve more neighborhoods across London.

Delivery charges depend on your location within our service area. For addresses within 2 miles, delivery is free on orders over £15. Beyond that distance, a flat fee of £2.50 applies, with free delivery available on orders exceeding £20. Our minimum order requirement is £10 to ensure efficient service. During peak hours on Friday and Saturday evenings, there may be a small surcharge of £1.50 due to increased demand. We accept cash, card payments on delivery, and all major online payment methods. Special promotions and loyalty rewards can reduce or eliminate delivery fees for regular customers.

Absolutely. We offer extensive customization for every order. You can add or remove toppings, adjust cheese quantities, select different crust types (thin, regular, or thick), and choose from vegetarian or vegan alternatives. Our menu clearly marks gluten-free options prepared in a separate area to minimize cross-contamination, though we cannot guarantee a completely allergen-free environment. When placing your order, use the notes section to specify dietary requirements or preferences. For complex requests or allergy concerns, contact us directly at [email protected] or call ahead. Our kitchen staff can accommodate most reasonable modifications without additional charges for standard substitutions.

We maintain strict quality standards and aim for timely delivery. If your order is delayed beyond the estimated time by more than 15 minutes, contact us immediately at +44 20 7856 3291. We will investigate the delay and may offer a discount on your current order or credit toward your next purchase. Should you receive an incorrect item or notice quality issues, take a photo and reach out within 30 minutes of delivery. We will arrange a replacement or provide a full refund, depending on the situation. Customer satisfaction is important to us, and we review each complaint to improve our service. All refund requests are processed within 3-5 business days.

Yes, we provide catering for office meetings, birthday parties, corporate events, and other gatherings throughout London. For orders of 10 or more items, we recommend placing your request at least 24 hours in advance to ensure availability and proper preparation. Our catering menu includes variety packs, customizable platters, and bulk discounts starting at 15% off for orders over £100. We can deliver directly to your venue and arrange specific timing to match your event schedule. Payment options include invoicing for corporate clients with established accounts. Contact us at [email protected] with details about your event, expected guest count, and any dietary requirements, and we will provide a tailored quote.

About Teveba

Teveba started in 2018 when three friends decided to bring authentic pizza to London neighborhoods. We opened our first kitchen on Ritherdon Road with one oven and a commitment to use quality ingredients. Today, we operate from the same location at 35 Ritherdon Road, SW17 8QD, serving customers across South London.

Our approach is straightforward: we prepare dough fresh each morning, source vegetables from local suppliers twice weekly, and use mozzarella from a dairy in Somerset. Each pizza is assembled when you order and baked in our stone oven at 450°C for exactly 90 seconds.

What We Do

We deliver pizza to homes and offices within a 5-mile radius of our kitchen. Our menu includes 18 varieties, from classic Margherita to seasonal specials that change every quarter. Orders placed before 5 PM typically arrive within 35-45 minutes.

Our team consists of 12 people: 4 pizza makers who trained in Naples for 3 months, 6 delivery drivers, and 2 customer service staff. We handle an average of 180 orders daily during weekdays and up to 320 on weekends.

Teveba pizza kitchen
Fresh pizza preparation

Our Standards

We maintain specific protocols: dough ferments for 24 hours, tomato sauce contains only San Marzano tomatoes and sea salt, and we check oven temperature every 30 minutes. Delivery bags are insulated to keep pizza at 65°C minimum during transport.

Customer feedback shapes our menu. When 40% of customers requested vegan options in 2021, we added three plant-based pizzas within two months. We track delivery times and maintain a 4.6 rating based on 2,847 reviews collected since launch.

🍕

Fresh Ingredients

Dough made daily, vegetables delivered twice weekly, cheese from Somerset dairy

⏱️

Reliable Timing

Average delivery time 40 minutes, real-time tracking for every order

🎯

Consistent Quality

Stone oven at 450°C, 90-second baking time, temperature-controlled delivery

2018 Established
180+ Daily Orders
12 Team Members
4.6 Customer Rating